Community Guidelines & Safety
These guidelines help protect MSMEs, Brand Champions, and customers on our platform. We’re committed to creating safer online spaces, especially for women-led businesses, through respectful collaboration and clear community standards.
Respectful Behaviour
Be Respectful
- Treat all MSMEs and Brand Champions with kindness
- Engage in constructive, helpful dialogue
- Respect different perspectives and backgrounds
No Harassment or Bullying
- Zero tolerance for harassment of any kind
- No intimidation or threatening behavior
- Report bullying immediately
No Gender-Based Abuse
- No sexist remarks or discrimination
- Respect all gender identities
- Support women-led businesses positively
Honest Communication
- Provide truthful information and reviews
- No misleading claims or false advertising
- Communicate clearly and transparently
Allowed and Not Allowed Content
✓ What’s OK
- Honest product reviews and feedback
- Helpful tips and recommendations
- Clear, accurate product information
- Constructive criticism with good intentions
- Questions and support requests
- Sharing success stories and experiences
✗ Not Allowed
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- Hateful, discriminatory, or abusive content
- Sexually explicit or pornographic material
- Doxxing or sharing private information
- Non-consensual images or recordings
- Scams, fraud, or misleading schemes
- Spam or unsolicited promotions
- Threats, violence, or harmful content
Staying Safe on Lokal First
Protect Your Information
Never share passwords, bank details, or sensitive personal information with others on the platform.
Use Official Channels
Keep conversations on our in-platform messaging system. Avoid clicking suspicious links or moving to external sites.
Report Quickly
If you see harmful behaviour or content, report it immediately. We take all reports seriously and act fast.
How to Report a Problem
1
Click Report
Find the report button on any content, message, or profile that violates our guidelines.
2
Tell Us What Happened
Select the issue type and provide any details that help us understand the situation.
3
We Review & Respond
Our team reviews reports promptly and takes appropriate action, keeping you informed along the way.
Serious issues like threats, harassment, or image-based abuse are prioritized and reviewed immediately.
Data & Privacy
Your privacy matters. We protect your personal information and never share it without your permission. For full details on how we handle your data, please review our Privacy Policy. You have control over your information and can adjust your privacy settings anytime.
Community & Safety First
At Lokal First, we’re committed to building a respectful, inclusive community. Our platform enforces strict anti-harassment policies and creates safer spaces for women-led MSMEs. We believe in supporting local businesses while ensuring everyone feels welcome and protected.